FAQ's
What type of products do you sell?
We sell physical printed books only. All products available on Finals Test Bank are shipped to customers and are not digital, downloadable, or electronic products.
Are your books digital or downloadable?
No. We do not sell digital products, PDFs, downloads, or online access. All items are physical printed books delivered to your shipping address.
Where do you ship from?
All orders are processed and shipped from the United States by Evyzio LLC, located at 30 N Gould St STE R, Sheridan, WY 82801, United States.
Do you ship within the United States?
Yes. We currently ship orders within the United States only.
What is your order processing time?
Orders are processed within 1–2 business days (Monday to Friday), excluding public holidays.
What is the delivery time?
After dispatch, delivery typically takes 5–7 business days (Monday to Friday), depending on the carrier and destination.
Which shipping carriers do you use?
We use trusted shipping carriers, including FedEx and USPS.
How much does shipping cost?
A flat shipping fee of $5.00 USD applies to orders under $50.00 USD. Free shipping is available on orders of $50.00 USD or more.
Can I track my order?
Yes. Once your order has been shipped, tracking information will be provided so you can monitor the delivery status.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase, provided the order has not yet been shipped. Once the order has been shipped, cancellations are no longer possible.
What is your return policy?
You may request a return within 14 days of delivery, provided the item meets our return conditions.
What items are eligible for return?
Returns are accepted if the wrong item was received, the book arrived damaged due to shipping or handling, or if the customer changes their mind and contacts us within 24 hours after delivery. Returned items must be unused, unopened, and in original packaging.
Who pays for return shipping?
If a return is approved and meets our policy conditions, we cover the return shipping costs.
Are there items that cannot be returned?
Clearance items, final sale items, and custom or personalized books are not eligible for return.
How are refunds processed?
Approved refunds are issued to the original payment method used at checkout.
How long does it take to receive a refund?
Refunds are processed within 10 business days after the returned item is received and inspected.
What if my order is damaged or lost in transit?
If your shipment is damaged or lost, we offer a flexible resolution. You may choose between a free replacement or a full refund.
Are you affiliated with NCLEX, HESI, ATI, or any exam board?
No. Finals Test Bank is not affiliated with, endorsed by, or associated with any examination boards, academic institutions, or publishers. Any exam names mentioned are used only for educational identification purposes.
Do your books contain real exam questions?
No. Our books do not contain actual exam questions and are not official exams. They are independent educational study materials.
Do you guarantee exam results?
No. We do not guarantee exam results. Individual outcomes depend on personal study habits, preparation, and institutional requirements.
Is an account required to place an order?
No. Customers may place orders as guests. Creating an account is optional.
How do you handle payments securely?
All payments are processed securely through Shopify Payments and trusted third-party providers such as PayPal, credit cards, Apple Pay, and Google Pay. We do not store full payment details.
How can I contact customer support?
You can contact us by email at info@finalstestbank.com or by phone at +1 564 224 5958. Please include your order number for faster assistance.
Who operates Finals Test Bank?
Finals Test Bank is operated by Evyzio LLC, located at 30 N Gould St STE R, Sheridan, WY 82801, United States.